Lesson 2 covers the solve the problem approach, giving students both the internal conflict management methods as well as the external five-step process for dispute resolution.

MANAGING INTERNAL CONFLICT:

* Separating people from problems

* Managing your ego

* Responding vs. reacting

* Thinking rationally when upset

(to learn more, click here)

NEGOTIATING RESOLUTION of a DISPUTE:

* Gather information

* Focus on interests

* Brainstorm options

* Evaluate what is "doable"

* Choose an action

(to learn more, click here)

 


 

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