Conflict management and dispute resolution skills are essential for young people as they complete their high school education and move into adult life. This lesson provides you with the concepts taught in the KnowConflict course for high school students. You can go to the series of eight lessons for parents and the Parent Guide for activities and discussion pointsto be used in the home.

Lesson 1 introduces three approaches to conflict:

	THE SOFT APPROACH - Characterized by avoidance, ignoring, walking away
	THE HARD APPROACH - Characterized by use of power, either physical or verbal Aggression
	THE SOLVE THE PROBLEM APPROACH - Characterized by a "win-win" attitude and interest based negotiation techniques

Each approach has benefits and drawbacks depending on the situation. - The goal is to teach students that they have a choice, and can learn the factors that will enable them to make a good one!